Panda Helpdesk
Panda Helpdesk
Category
Tools
| Technical Specification | Download | |
|---|---|---|
| Latest Updated | Apr 16, 2024 | |
| Latest Version | 1.0.23 | |
| Developer | Panda Software House Sdn Bhd | |
| Operating system | Android | |
| Language | English | |
| Price | free | |
| Available version | 1.0.23 | |
| Version history |
1.0.20 |
|
- Panda Helpdesk is an intuitive and user-friendly application designed to streamline customer support processes for businesses of all sizes. With its easy-to-use ticketing system, users can efficiently manage and prioritize customer inquiries, track resolution progress, and provide timely responses. The integrated knowledge base allows for quick access to frequently asked questions and troubleshooting guides, reducing response times and improving customer satisfaction. The reporting and analytics feature provides valuable insights into customer support performance, enabling businesses to identify trends, improve processes, and ultimately enhance the overall customer experience. Whether you're a small startup or a large enterprise, Panda Helpdesk is the perfect solution to boost productivity, reduce response times, and deliver exceptional customer support. Say goodbye to endless email threads and missed messages – streamline your customer support with Panda Helpdesk today.
More Details
- Below are some of the notable features of the app:
- Ticket Management System: Panda Helpdesk is equipped with a robust ticket management system that allows users to efficiently track and prioritize customer inquiries. Tickets can be assigned to specific agents, categorized based on urgency, and monitored for resolution times.
- Knowledge Base Integration: The app seamlessly integrates with a knowledge base to provide customers with self-service options. Users can easily access FAQs, articles, and troubleshooting guides directly from the helpdesk interface, reducing the need for agent intervention.
- SLA Monitoring: Panda Helpdesk includes Service Level Agreement (SLA) monitoring features to ensure that customer support obligations are met within specified timeframes. Agents receive notifications for impending deadlines and can escalate critical issues to meet service level targets.
- Customizable Reporting: Users can generate customizable reports on key metrics such as ticket volume, response times, and customer satisfaction ratings. These reports can be used to evaluate helpdesk performance, identify areas for improvement, and make data-driven decisions.
Extra Details
- How to uninstall the Panda Helpdesk? You can uninstall Panda Helpdesk on your mobile device by following these steps: Locate setting icon on your phone. Tap Application manager or Apps Touch Panda Helpdesk. Press uninstall.
How to install the application
- How to download and install Panda Helpdesk on your mobile device? The steps below explain how you can download the app on Google Play Launch Google Play on your Android device Input Panda Helpdesk in the search bar Touch the most relevant search result Tap Install to download the app Wait for the process to complete.
DISCLAIMER
- The above app is a mobile app that will not change any system settings on your phone
- All apk files downloaded from our site are secure
- We provide the official download link from Google Play Store
- The trademarks and logos of all the merchants displayed on the website are the property of their respective owners. The website is not affiliated or associated with any of them
- Our website and its content strictly comply with all the terms and conditions of Google Ads Advertising policies and Google Unwanted Software policy
Steps to Uninstall android App
- How to uninstall the Panda Helpdesk? You can uninstall Panda Helpdesk on your mobile device by following these steps: Locate setting icon on your phone. Tap Application manager or Apps Touch Panda Helpdesk. Press uninstall.
Tips & Tricks
More About the Panda Helpdesk App
- Dashboard - You can easily view all of your tickets in one place on the Panda Helpdesk dashboard. From here, you can see the status of each ticket, closed tickets, or even open a new ticket
- View Tickets - We all like to receive updates asap. The app is the perfect way to do so as you can simply open the app, open the specific ticket, and then view the latest information that has been added, as well as any new updates
- Open New Tickets - No longer do you need to search for the perfect support number or send an email and wait for a response. You can simply open the app, click on the "new ticket" button, and enter all of the relevant information
- In-depth Knowledge Base - If you ever have a question that you need to be answered, chances are you'll be able to find the answer in the Panda Helpdesk knowledge base. This is an excellent resource that covers a wide range of topics
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