Below are some of the notable features of the app:
• Ticket Management System: Panda Helpdesk is equipped with a robust ticket management system that allows users to efficiently track and prioritize customer inquiries. Tickets can be assigned to specific agents, categorized based on urgency, and monitored for resolution times.
• Knowledge Base Integration: The app seamlessly integrates with a knowledge base to provide customers with self-service options. Users can easily access FAQs, articles, and troubleshooting guides directly from the helpdesk interface, reducing the need for agent intervention.
• SLA Monitoring: Panda Helpdesk includes Service Level Agreement (SLA) monitoring features to ensure that customer support obligations are met within specified timeframes. Agents receive notifications for impending deadlines and can escalate critical issues to meet service level targets.
• Customizable Reporting: Users can generate customizable reports on key metrics such as ticket volume, response times, and customer satisfaction ratings. These reports can be used to evaluate helpdesk performance, identify areas for improvement, and make data-driven decisions.

How to uninstall the Panda Helpdesk? You can uninstall Panda Helpdesk on your mobile device by following these steps: Locate setting icon on your phone. Tap Application manager or Apps Touch Panda Helpdesk. Press uninstall.

How to download and install Panda Helpdesk on your mobile device? The steps below explain how you can download the app on Google Play Launch Google Play on your Android device Input Panda Helpdesk in the search bar Touch the most relevant search result Tap Install to download the app Wait for the process to complete.

More About the Panda Helpdesk App

• Dashboard - You can easily view all of your tickets in one place on the Panda Helpdesk dashboard. From here, you can see the status of each ticket, closed tickets, or even open a new ticket
• View Tickets - We all like to receive updates asap. The app is the perfect way to do so as you can simply open the app, open the specific ticket, and then view the latest information that has been added, as well as any new updates
• Open New Tickets - No longer do you need to search for the perfect support number or send an email and wait for a response. You can simply open the app, click on the "new ticket" button, and enter all of the relevant information
• In-depth Knowledge Base - If you ever have a question that you need to be answered, chances are you'll be able to find the answer in the Panda Helpdesk knowledge base. This is an excellent resource that covers a wide range of topics